Guides, Leadership, Negotiating, Marketing, Human Resources & Personnel Management, Human Resources 

This book provides an innovative, skills-based approach to needs development, negotiating, and presentation that readers can learn and use to achieve effective and focused application of personal strengths. It enables them to understand the skills and processes necessary to meet both the logical and emotional requirements of people and organizations, while respecting operational time constraints. Chapter topics cover providers, the needs development process, negotiating processes, physical influences, presentation styles, reception of presentation, roles of needs developer/negotiator, and methods of presentation. For solution providers, needs developers, negotiators, and presenters in sales, marketing, and management; or customer service groups with a desire to improve their skills and success with clients. - from Amzon